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FAQ's

Shipping

When will my order ship?

We typically process and ship orders within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking info.

Do you offer international shipping?

We ship to most all countries worldwide. Some shipping services may be limited in some countries. Shipping rates and delivery times vary by location and are calculated at checkout. Please note that international customers are responsible for any customs fees or import taxes required by their country.

How is international shipping calculated?

International shipping rates vary based on the order weight and destination. Unfortunately, we have no control over shipping cost. USPS/UPS/DHL will calculate the cost automatically.

PRODUCTS & RESTOCKS

What's the quality of your books like?

Our books are printed on thick, high-quality 180gsm cardstock designed to handle markers, pencils, and crayons with minimal bleed-through. We take pride in offering top-quality products that ensure our customers are always satisfied.

What comes with my order when I purchase a coloring book?

Every coloring book order includes more than just the book! You’ll also receive a thick, colorable thank-you card and a fun sticker sheet — our little way of saying thanks and adding even more creativity to your package.

How often do you release new coloring books?

We usually release a new Chloe & Maisy coloring book every 3–4 months. Join our newsletter to be the first to know about upcoming volumes and special editions!

Cancellations & returns

What's your return & exchange policy?

All sales are final, but if your order arrives damaged or something isn’t right, please contact us within seven days — we’ll do our best to make it right!

Can I cancel my order?

Contact us within 24 hours of purchase. Since we pack orders quickly, we may not always be able to honor every cancellation request.

Email us: hello@chloeandmaisy.com
Please note: All sales are final for digital download products.